Scroll Stoppers Terms of Service
Last updated: September 11, 2026
These Terms of Service (the "Terms") are a contract between you and Scroll Stoppers, LLC, a California limited liability company ("Scroll Stoppers," "we," "us"). They govern your use of the Scroll Stoppers mobile app, the scrollstoppers.com website, the landing pages we host for you, and every feature, service, and piece of content we provide through them (together, the "Service").
By creating an account, purchasing the app, or using the Service, you agree to these Terms and to our Privacy Policy at https://scrollstoppers.com/privacy-policy-page. If you do not agree, do not use the Service.
1. Who these Terms are for
The Service is built for businesses. You must be at least 18 years old and using the Service for a business or professional purpose. If you use the Service on behalf of a company, you confirm you have authority to bind that company, and "you" means the company.
Scroll Stoppers is not a consumer product. Consumer protection laws written for personal, family, or household purchases do not apply to the extent they may lawfully be excluded.
2. How these Terms fit with your other agreements
You will encounter three documents:
• These Terms govern your use of the app, website, and hosted pages.
• The Customer Content and Marketing Services Agreement (the "Customer Agreement") is signed inside the app before your first order. It governs every video, image ad, landing page, creator booking, and media-buying campaign you purchase.
• The Talent Release is signed by on-screen talent who join our creator program.
If these Terms conflict with the Customer Agreement, the Customer Agreement controls for anything relating to an order, deliverable, or campaign. Terms shown at the point of purchase, such as membership terms, a budget consent screen, or an app-store price, control for that purchase.
3. Accounts
Account types. Business owners create a business account. On-screen talent create a talent account, which we review and approve before it appears in the creator store. Our staff use staff accounts. Each type sees different parts of the Service.
Your responsibilities. Keep your login private, keep your business profile accurate, and tell us right away at [email protected] if you believe your account has been accessed without permission. You are responsible for everything done through your account, including by employees or contractors you let use it.
One business per account. An account represents one business. Agencies or owners of several businesses need a separate account for each, unless we agree otherwise in writing.
4. Paying for the app
Access to the app is sold as a one-time purchase through the Apple App Store and Google Play at the price shown there. Those purchases are processed by Apple or Google under their terms, and refunds for the app purchase itself are handled by them, not by us.
Buying the app gives you access to the Service. It does not include videos, landing pages, campaigns, creator time, or any other product, each of which is purchased separately inside the app. We may change the app price for new purchasers at any time.
5. Products you can buy inside the app
Everything below is an "Order" under the Customer Agreement. The price, what is included, and the timeline are what the app shows at checkout.
Videos. You choose a package, complete a brief, and our Script Engine writes a script from your business profile and brief. You record on your phone with the in-app teleprompter and narrator, or book an on-screen creator to record for you. Our editors produce the final files, you review a preview, and we deliver every ordered version and aspect ratio.
Image and motion ads. Still and animated ad creatives produced from your photos, your elements, and your brief.
Landing pages. Hosted pages built to match a video or campaign, with a lead form, tracking, and optional booking. See Section 11.
Creators. On-screen talent you can book to appear in your videos. See Section 9.
Membership and media buying. An optional program for running paid advertising through the app. See Section 6.
Element photos and character models. Guided photo captures of your locations, equipment, vehicles, products, uniforms, team, and yourself, which we use to generate visuals for your ads and pages. See Section 8.
Refunds
• Videos: fully refundable until recording starts, whether by you or by a booked creator. Once recording or editing begins, the order is nonrefundable. Included revisions are described at checkout.
• Image and motion ads: refundable until generation begins.
• Landing pages: refundable within 7 days of purchase if the page has not been published.
• Domain renewal fees, when charged, are not prorated or partially refunded.
• Ad spend is paid by you directly to the advertising platform and is never refundable by us.
• App purchase: governed by Apple or Google.
If we cancel an order for reasons within our control, we refund what you paid for the undelivered part.
6. Membership and media buying
Membership is an optional monthly program. The current price, what it includes, and any minimum commitments are shown when you enroll and control over this Section.
Membership currently includes:
• Access to the media-buying program, where campaigns are built and run from the app on your own advertising accounts.
• Member pricing on landing pages.
• Ad management billed as a percentage of your ad spend, shown at enrollment, charged monthly.
• A minimum monthly content commitment. If your purchases of videos, landing pages, and image ads in a calendar month fall short of the commitment shown at enrollment, the difference is charged to your saved payment method on the first day of the following month as a nonrefundable program fee. Ad spend, domain fees, and creator fees do not count toward the commitment. Your first month is prorated from the day you join. The app shows your progress toward the commitment throughout the month.
Your ad account, your card. Campaigns run on advertising accounts you own. The advertising platform charges your card directly for ad spend. Scroll Stoppers never holds your ad budget. When you launch a campaign you approve a budget cap, and our automation may move money between versions of your ad within that cap but never exceed it. A plain-language log of every action taken on your campaigns is available in the app.
Cancelling. Cancel anytime; your membership ends at the close of the current billing month. Charges already earned, including the percentage of ad spend and any content-commitment shortfall for the final month, remain due. Live campaigns can be paused by you at any time.
7. Your content and your business information
You keep ownership of everything you give us: your name, logo, photos, footage, offers, prices, testimonials, business details, and anything you tell the Script Engine. You grant us a license to store, copy, edit, and use those materials to provide the Service, to train your own account's Script Engine, and as otherwise described in the Customer Agreement.
You are responsible for having the rights to what you provide and for its accuracy. Every claim, price, guarantee, credential, and testimonial in your content must be true and supportable. We rely on what you tell us; we do not verify it.
Do not give us or upload highly sensitive information such as health records, government ID numbers, full payment-card numbers, or another person's confidential data.
8. AI-generated content, character models, and narration
Much of the Service is powered by artificial intelligence: scripts, offers, ad copy, captions, landing-page copy, generated images and visuals, animated ads, the narrator voices you hear, and character models built from your photos.
You review before you publish. AI output can be wrong, generic, or unsuitable. You are responsible for reviewing every script, caption, image, and page before it goes in front of customers, and for making sure it is accurate and lawful for your industry.
Similarity. AI systems can produce similar output for different users. We do not promise that generated content is unique, and we make no claim that it is protectable by copyright or trademark. Ownership of final paid deliverables is as stated in the Customer Agreement, subject to these limits.
Background versus advertising. Things you tell the Script Engine about your history, philosophy, and team help it understand your business and write in your voice. They are not automatically used as advertising claims, and you can ask us to remove any saved note.
Character models. When you complete a character-model shoot, you upload photos of yourself and consent to our generating a digital likeness from them, which we use to create visuals for your ads and pages and to show outfits or scenes you request. Only add photos of people who have given you permission. You can request deletion of your character model at any time in the app or by email, and we will delete it and its generated variations except where a paid deliverable already contains it.
Narrator voices. The narrator voices are licensed synthetic voices. They are provided for use inside the Service and in deliverables we produce. You may not extract, clone, or reuse them outside the Service.
AI vendors. We use third-party AI, hosting, and processing providers to deliver these features. They process your content only to provide the Service to you.
9. Creators and on-screen talent
For business owners. The creator store lists hand-selected, trained on-screen talent you may book to appear in your videos. Creator fees are shown at checkout. Scroll Stoppers arranges the booking, holds the creator's release, and delivers the finished video; the creator is not your employee, and you may not contact or hire a creator outside the Service to perform the same work for at least 12 months after your last booking.
For talent. Talent accounts are by invitation and approval only. By joining, you agree to the Talent Release signed in the app, which covers your appearance, voice, and performance in customer videos and their promotional use. You are an independent contractor. Payouts are made through our payment processor after you complete onboarding, at the net rate shown in your account, and are subject to the platform fee disclosed there. We may remove a talent account at any time for quality, conduct, or business reasons.
10. Deliverables and ownership
Ownership of what we produce is set by the Customer Agreement. In summary:
• Once an order is paid in full, you own the final deliverables produced for that order and may use them anywhere, forever.
• Until it is paid in full, you have no right to use previews, drafts, or watermarked files.
• We keep ownership of raw footage, alternate takes, project files, prompts, templates, models, and everything else used to make the deliverables.
• Where a deliverable includes licensed third-party elements such as music or stock footage, that element stays subject to its own license.
• We may show your deliverables, name, and logo in our portfolio and marketing as described in the Customer Agreement.
11. Landing pages, domains, and tracking
Hosting. Landing pages are hosted by us on infrastructure we control. We may update templates, tracking code, and hosting at any time, and we will make reasonable efforts to keep pages available.
Domains. When you choose a custom domain in the app, we register it on your behalf and point it at your pages. Registration and yearly renewal are included at no charge for as long as you are an active customer. Active means that in the twelve months before the renewal date you purchased at least one video, landing page, or month of membership, or at least three images. A single image purchase does not count. If you are not active, we will email you at least 30 days before the renewal date to tell you the domain will be released, and any qualifying purchase before that date keeps it, or you may renew it for the fee shown in the email. If you do nothing, the domain lapses on its renewal date, your pages go offline, and the domain is released after any registry grace period. If you want the domain transferred to you, ask us before it is released and we will transfer it at cost.
What runs on your pages. Pages include our tracking, a lead form, and, if you have connected an advertising account, your advertising pixel. You are responsible for any privacy notice, cookie disclosure, or consent your customers' jurisdictions require for those tools.
Leads. Leads submitted on your pages belong to you. We store them in the app, notify you, and forward them to any CRM you connect. We may filter suspected spam and bot submissions and are not responsible for a filtered submission.
12. Connecting Facebook, Instagram, and other accounts
The app can connect to your Meta (Facebook and Instagram) business assets and to other services you choose, such as a CRM or calendar.
What we do with a Meta connection. With your permission, and only for the features you use, we:
• read your ad accounts, Pages, and Instagram accounts so you can choose which to use;
• create, edit, pause, and report on ad campaigns in your ad account;
• read campaign results and show them in the app;
• create lead forms and read the leads they collect;
• publish a winning ad as a post on your Facebook Page or Instagram account when you have turned that feature on; and
• set up or reuse your Meta Pixel on your landing pages.
We do not post, spend, or change targeting except as a result of a feature you launched or turned on.
Your responsibilities. You must own or be authorized to use the assets you connect, and you must follow Meta's Advertising Standards, Community Standards, and platform terms, including rules for special ad categories such as housing, employment, and credit. Meta, not Scroll Stoppers, decides whether an ad is approved and how it is delivered. Meta bills your card for ad spend.
Access tokens. Connecting stores an access token on our servers. It is never exposed to the app or to other users. You can disconnect at any time from the app, which revokes our access. Tokens expire periodically and the app will ask you to reconnect.
Disconnecting. Disconnecting stops new actions immediately. Campaigns already running in your ad account keep running under Meta's control until you pause them in the app or in Ads Manager.
13. Notifications and communications
We send transactional messages about your account, orders, leads, and campaigns by push notification, email, and, where you have opted in, text message. You can control push notifications in your device settings and unsubscribe from marketing email at any time. Lead alerts and campaign alerts are part of the Service and continue while you have active leads or campaigns.
14. Acceptable use
Do not:
• use the Service to advertise anything illegal, deceptive, or prohibited by the platforms it publishes to;
• upload content you do not have rights to, or content that is defamatory, infringing, or harmful;
• upload photos of people who have not consented to appear in your marketing;
• attempt to extract, copy, or reverse engineer the app, the Script Engine, the narrator voices, our templates, or our automation;
• resell, share, or white-label the Service without a written agreement with us;
• use bots, scrapers, or automation against the Service, or interfere with its operation or security;
• circumvent the app's approval, payment, or consent steps; or
• use another person's account or share yours.
We may remove content or suspend features to enforce this Section.
15. Third-party platforms and app stores
The Service depends on Apple, Google, Meta, payment processors, AI providers, hosting providers, and other third parties. Their outages, policy changes, and decisions are outside our control and may affect your use of the Service.
If you downloaded the app from the Apple App Store, the following also applies: these Terms are between you and Scroll Stoppers only, not Apple. Apple has no obligation to provide maintenance or support for the app. Apple is not responsible for any product warranty, for addressing claims relating to the app, or for third-party intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited parties.
16. Our intellectual property and your feedback
The app, website, Script Engine, templates, narrator voices, capture flows, training materials, rankings, tips, and all software and content we provide are owned by Scroll Stoppers or our licensors and protected by intellectual property laws. You receive a limited, nontransferable, revocable license to use them through the Service. Any suggestion or feedback you give us may be used freely without obligation to you.
17. Privacy and data deletion
Our Privacy Policy explains what we collect and why. In short: we collect what you give us, what the app captures at your direction, and what connected platforms return, and we use it to run the Service for you.
Deleting your account. You can delete your account from the app's profile settings or by emailing [email protected] from your account email. We will delete your profile, Script Engine data, character model, uploaded photos, connected-account tokens, and hosted pages within 30 days, except records we must keep for legal, tax, or fraud-prevention purposes, and deliverables already delivered to you, which remain yours. Deleting your account revokes every connected platform permission.
Deleting connected-platform data. Disconnecting Facebook or Instagram in the app deletes the stored token immediately. To delete all data we received through a Meta connection, email [email protected] or use the account deletion above.
18. No guaranteed results
Marketing outcomes depend on your offer, your market, your budget, platform algorithms, competition, and how quickly you respond to leads. Views, clicks, leads, calls, bookings, sales, rankings, benchmarks, and estimates shown in the app are informational. We do not guarantee any result, and past performance of any style, script, or campaign does not predict yours.
19. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF AI OUTPUT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. NOTHING IN THE SERVICE IS LEGAL, FINANCIAL, TAX, MEDICAL, OR REGULATORY ADVICE.
20. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SCROLL STOPPERS AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, CREATORS, AND VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST AD SPEND, OR PLATFORM ACTIONS SUCH AS AD REJECTIONS OR ACCOUNT RESTRICTIONS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US, EXCLUDING AD SPEND AND CREATOR FEES, IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
21. Indemnification
You will defend, indemnify, and hold harmless Scroll Stoppers and its members, managers, employees, contractors, creators, and vendors from any claim, loss, or expense, including reasonable attorneys' fees, arising from your content and business information, your products and services, your advertising claims, your use of deliverables, your connected accounts and campaigns, your violation of these Terms or of any law or platform policy, or any person or location you supplied for a video.
22. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your account, or any feature, if you breach these Terms or the Customer Agreement, fail to pay, create legal or platform risk, or misuse the Service, and we may do so immediately where the risk is serious. On termination, amounts already due remain due, your access ends, and Sections 7, 10, 16, and 18 through 25 survive.
23. Dispute resolution, arbitration, and class waiver
Talk to us first. Before starting any formal proceeding, send a written description of the dispute to [email protected]. The parties will try in good faith to resolve it for at least 30 days.
Binding arbitration. Except for qualifying small-claims matters and requests for temporary relief to protect account security, confidential information, or intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its applicable rules, before one neutral arbitrator, in Sacramento County, California, remotely where the arbitrator permits. The Federal Arbitration Act governs this Section.
No class actions. Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, to the fullest extent permitted by law.
Jury waiver. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES TRIAL BY JURY for any dispute not resolved in arbitration.
24. Governing law and venue
California law governs these Terms without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 23. Any court proceeding permitted under these Terms will take place in the state or federal courts located in Sacramento County, California, and you consent to their jurisdiction.
25. Changes to these Terms
We may update these Terms as the Service changes. We will post the new version at scrollstoppers.com/terms with a new "Last updated" date and, for material changes, notify you in the app or by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept the new Terms. Changes do not apply to a dispute that arose before the change.
26. General
These Terms, the Privacy Policy, the Customer Agreement, the Talent Release where applicable, and the terms shown at each purchase are the entire agreement between you and Scroll Stoppers about the Service. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable it will be modified to the minimum extent necessary and the rest will continue. Our failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control, except payment obligations remain due. Notices to you are effective when sent to the email on your account; notices to us go to the address below.
27. Contact
Scroll Stoppers, LLC
6629 Alder Park Cir., Roseville, CA 95678